Xpress Fiber Networks Private Limited (“XFNPL”, “we”, “us”) is a private company limited by shares incorporated in India, CIN U61104JH2026PTC028444, GSTIN 10AAACX6526D1ZT. Registered office: 1328/1985, Sharma Colony, Imli Tola, Sahibganj – 816109, Jharkhand. Principal place of business and data centre: H.No. 41, Jhurkhuria Road, Near Zero Mile, Jai Bihar Colony, Bahadurpur, Bhagalpur – 813210, Bihar.
1. Acceptance
By ordering, paying for or using any XFNPL service you agree to these terms, our Privacy policy, Refund & cancellation policy, Service delivery policy and Acceptable use policy. If you order for a business, you confirm that you are authorised to accept these terms on its behalf.
2. Services
We provide web and shared hosting, VPS / cloud servers, dedicated servers, colocation, enterprise IP services, DNS, domain management and business email from our data centre in Bhagalpur, Bihar. The features, resources and price of each service are those shown on the order page, quotation or invoice at the time of ordering.
3. Account and verification
You must give correct name, address, mobile number, email and, where asked, identity, address and business documents (for example PAN, GSTIN or a certificate of incorporation). We may verify these before activation and may refuse or suspend a service where the details are incomplete or false. Indian law and CERT-In directions require hosting, VPS and data-centre providers to keep validated customer records.
4. Prices, billing and taxes
- Services are prepaid for the billing period you choose (for example monthly, quarterly or yearly), unless a written agreement says otherwise.
- GST at the applicable rate is charged as shown on the order page or invoice. A GST invoice is issued for every payment; business customers should give their GSTIN before payment to claim input tax credit.
- Online payments are processed by an RBI-authorised payment gateway by UPI, debit / credit card, net banking or wallet. Bank transfer is accepted against an invoice.
- Renewals are due before the end of the current period. We send reminders by email or SMS / WhatsApp. If a renewal is not paid, the service may be suspended after the due date and terminated after a further notice period, after which data may be deleted.
- Prices may change. A change applies from your next renewal and is notified in advance; it does not affect a period already paid for.
5. Your responsibilities
- Keep your passwords, SSH keys and control-panel access secure. You are responsible for all activity under your account.
- Keep the software you install up to date and secure. On VPS and dedicated servers with root access, you manage the operating system and applications unless a managed service is agreed.
- Keep your own backups of important data. Backups we provide with a service are a convenience and are not a guarantee against data loss.
- Follow our Acceptable use policy and all applicable laws, including the Information Technology Act, 2000 and its rules.
6. IP addresses
IPv4 and IPv6 addresses assigned with a service remain the property of XFNPL or its upstream provider and are assigned only for the duration of the service. They are not transferable and are withdrawn when the service ends. We keep WHOIS, routing and abuse records for assigned addresses as required by IRINN / NIXI.
7. Service availability and maintenance
We work to keep services available at all times. Planned maintenance is announced in advance where possible. Service may be interrupted by events outside our reasonable control, such as upstream network faults, power or fibre cuts, natural events or government orders. Any service-level commitment applies only where it is written in your order or agreement.
8. Suspension and termination
We may suspend or terminate a service, with notice where practical, for non-payment, breach of these terms or the Acceptable use policy, a security risk to our network or other customers, or a lawful direction from a government authority or court. You may cancel a service at any time as described in the Refund & cancellation policy.
9. Data and lawful requests
Your content belongs to you. We access it only to provide and support the service, to protect our network, or when required by law. We keep logs and customer records for the periods required by CERT-In directions and other Indian law and share them with authorities only when lawfully required.
10. Limitation of liability
To the extent permitted by law, XFNPL is not liable for indirect or consequential loss, including loss of profit, business or data. Our total liability for any claim relating to a service is limited to the amount you paid for that service in the three months before the claim.
11. Changes to these terms
We may update these terms. The updated version is published on this page with a new date and applies from that date; for paid services it applies from your next renewal.
12. Governing law and disputes
These terms are governed by the laws of India. Please contact us first so we can try to resolve any issue. Subject to that, courts at Bhagalpur, Bihar have jurisdiction.
13. Grievance officer
Santosh Kumar Mandal, Director · admin@xfnpl.com · +91 92627 32316 · H.No. 41, Jhurkhuria Road, Near Zero Mile, Jai Bihar Colony, Bahadurpur, Bhagalpur – 813210, Bihar. Complaints are acknowledged within 24 hours and resolved within 15 days.
Contact
Email info@xfnpl.com or admin@xfnpl.com, or call +91 92627 32316.
Last updated: 15 October 2026